Values ​​and actions

We adhere to high standards of transparency, responsibility, and fairness . This applies to our products and production as well as to our business practices and our online shop.

We also align our website with clear, transparent criteria. The goal is to offer a safe and trustworthy shopping experience .

Identity and accessibility

We ensure that all company information is easily accessible and understandable . This includes, in particular:

  • a clearly visible imprint

  • Information on provider name and legal form

  • Information on authorized representatives and registration

  • Full contact details such as address, email address and telephone number

  • Information on out-of-court dispute resolution

Data protection and security

The protection of personal data is very important to us. We pay particular attention to:

  • encrypted transmission of personal data

  • a clear indication of mandatory fields and data minimization

  • a privacy policy that is easy to find and understand

  • Clear contact persons and contact options

  • a transparent presentation of the rights of data subjects

  • No email advertising without prior consent

  • Data processing is carried out exclusively on a legal basis

  • Credit checks only by authorized third-party providers

Right of withdrawal

We provide transparent and understandable information about the statutory right of withdrawal. This includes, among other things:

  • a clear cancellation policy for goods deliveries

  • Information regarding the right of withdrawal before data entry and on the order page

  • Information on the conditions, start and duration of the withdrawal period

  • Explanations regarding the exercise of the right of withdrawal

  • Clear regulations regarding the allocation of return shipping costs, excluding mattresses

  • Information on legally permissible exceptions or restrictions, for example for custom-made products or certain hygiene products

Product range and costs

We place great importance on transparency and quality in our product range. This includes, in particular:

  • Factual and comprehensible product descriptions according to current standards

  • a legal and reputable product offering

  • taking into account applicable youth protection regulations

  • Transparent pricing information including shipping costs

  • clear information on possible payment fees and other costs

  • the labeling of additional services requiring approval

  • Assumption of transport risk and insurance until delivery to the front door

Delivery, payment and order process

The ordering process is clearly structured and easy to understand. We provide transparent information about:

  • possible delivery restrictions

  • specific and consistent delivery times

  • offered payment methods

  • the order process

  • a legally compliant design of the order page

  • Clear and easily readable terms and conditions

  • an optimized display of the online shop for mobile devices

Order confirmation via email

After completing your order, you will immediately receive an order confirmation via email. This contains:

  • Full supplier information

  • an overview of the ordered products

  • a transparent presentation of prices and costs